Job Description
- Initiate and Support Problem Management Process
- Understanding from Business management team the expected solution.
- Understanding following from the solution architect - overall solution being proposed / Hardware components proposed for designs
- Use tools and systems to produce cost builds.
- Direct engagement by phone with the end client for clarification of information/conformation of
- Escalation of Incidents and changes in jeopardy of completion within defined service level to Operations Manager for onward resolution
- Initiate and Support Special Incident Investigation and Incident analysis report
- To attend various workshops and training events arranged by the operations manager to improve the technical skills and BT product knowledge.
- To attend BT internal meetings to review and improve the support processes to BT customers.
- To attend customer awareness training sessions.
Qualifications:
- Four year graduate Degree, B.Tech (Electronics, computers, CS, Electrical, IT)
- ITIL Certification or ITIL Awareness is preferred
- CCNA level knowledge/Certificate(Mandatory)
Company Profile:
Salary: Not disclosed
Industry: IT / Telecom
Functional Area:
Role Category: Fresher
Employment Type: Full time
Keyskills
