Job Description
- Oversee and co-ordinate the handling of approaching calls/tickets to guarantee polite, opportune and viable goals of episodes and solicitations.
- Be a heightening point and give co-appointment and backing to the Service Desk during high seriousness episodes.
- Solid familiar correspondence is required (Knowledge of Regional Language is likewise an Additional)
- Lead group arranging and move courses of action.
- Add to the Change Management Process.
- Add to Service Level answering to Management.
- Solid client sensate methodology.
- Learning of any Ticketing frameworks.
Company Profile:
Salary: Not disclosed
Industry: IT / Software
Functional Area: Sales / Customer service and support
Role Category:
Employment Type: Full time
Keyskills
