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IT service Desk Technician

IT service Desk Technician

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Location:India

Years of Experience:4-9 yrs

Email:info@indiaonjobs.com

Posted Date: 2018-12-31

Skills:

Salary:Not disclosed

Gender:Male | Female

Education: Bachelor's Degree / Tertiary Education

Job Description

Support of disaster recovery solutions.
Serve as the front line support for all IT requests and escalated issues.
Improve customer service, perception, and satisfaction.
Ability to work in a team and communicate effectively
Escalate service requests that require engineer level support.
Responsible for entering time and expenses as it occurs.
Enter all work as service tickets into the ticketing system.
Basic technical support at the network level,WAN and LAN connectivity, Remote Access, WiFi.
Monitor for automated alerts and notifications, responding accordingly through Help Desk service tickets.
IT Support relating to technical issues involving Microsofts core business applications and workstation operating systems
Monitor assigned ticket queues and assign tickets to appropriate resources within the organization.

Company Profile:

Salary: Not disclosed

Industry: IT / Software

Functional Area:

Role Category: Others

Employment Type: Full time

Keyskills

Interpersonal skills telephony skills communication skills active listening and customer-care

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