Job Description
- Understanding from Business control crew the anticipated solution.
- Understanding following from the solution architect standard answer being proposed / Hardware additives proposed for designs.
- Use tools and structures to supply fee builds.
- Change Request to manipulate customer requests and queries.
- Direct engagement through cellphone with the cease patron for clarification of statistics/conformation final touch of request.
- Managing 3rd celebration providers for Incident resolution Change request implementation- Service Provider, Field assist team, Cisco TAC.
- Escalation of Incidents and adjustments in jeopardy finishing touch inside defined provider degree to Operations Manager for onward decision.
- Initiate and Support Problem Management Process.
- Initiate and Support Special Incident Investigation and Incident evaluation document.
- Attending weekly customer service/inner exchange overview calls (Customer Champion) as and whilst required.
- To maintain the CHANGE queue as little as viable to make certain most interest to every and every consumer request or query.
- To attend various workshops and education events arranged by the operations manager to improve the technical talents and BT product knowledge.
- To attend BT inner conferences to review and enhance the assist tactics to BT clients.
- To attend consumer attention training periods.
Skill Set Required:
- Excellent written and spoken English language talents
- Good information on routing & switching capability.
- Must have primary information on routing protocols like OSPF & EIGRP which have to cowl neighbourship method, states & packet sorts.
- Basic knowledge on BGP which need to cowl - neighbourship technique, its states & course choice attributes.
- Should possess clear know-how on I.P & MAC deal with, sub netting and summarization.
Qualifications:
- Four 12 months graduate Degree, B.Tech (Electronics, computer systems, CS, Electrical, IT)
- ITIL Certification or ITIL Awareness is desired
- CCNA level understanding/Certificate(Mandatory)
Company Profile:
Salary: Not disclosed
Industry:
Functional Area:
Role Category: Others
Employment Type: Full time
Keyskills
