Job Description
- Service Management– working with strategic partners service teams to ensure managed services are delivered efficiently, effectively and exemplary to all end users across the site/markets in this role scope. Build collaborative network across multiple business stakeholders and tech partners to identify, plan and execute service improvements. Ensure effective communications delivered by the appropriate leaders. Drive continuous improvement in the regional and global user experience through data insights, trends, metrics and user experience forums
- Experience in pharmaceutical industry is a must.
- Experience with ServiceNow is a must
- Experience with ITSM principles and methodologies
- Experience managing 3rd party Strategic Partners
- Proven experience of working efficiently in a cross-functional and often remote team.
- ITIL v3 certification and strong service management experience/background.
- Demonstrated experience in managing vendor with large team of at least 50 members.
- Fluent English language skills (verbal and written); proficiency in another native South-east Asian language is advantageous.
- Strong communication skills and customer relationship management.
- Good project and time management skills.
- Excellent analytical skills
Company Profile:
Permanent
Salary:
Industry: Engineering services
Functional Area: Engineering Services
Role Category: System Engineer
Employment Type: Full time
Keyskills
