Key Responsibilities:

• Utilize various strategies and tools to provide effective solutions to customers' concerns.

• Communicate with clients, the parent company in Europe, engineers, and other technicians to ensure the effective delivery of services.

• Promptly follow up on service requests and provide solutions for mechanical, electrical, and electronics issues.

• Monitor equipment and machinery performance, and develop preventative maintenance measures.

• Conduct quality assurance and safety checks on all equipment.

• Deliver demonstrations to educate customers on safe and effective equipment use. • Provide recommendations about new features and product improvements.

• Monitor inventory and reorder materials as needed.

• Write reports and present findings to Managers and Supervisors regularly.

Requirements:

• Diploma or Associate's degree in Engineering or a related field.

• Ability to identify and resolve mechanical, electrical, and electronics issues independently or with backup support for major issues.

• Relevant certificate or license is advantageous. • Willingness to travel.

• Excellent active listening and customer service skills.

• Ability to manage multiple requests without being overwhelmed. • Professionalism under pressure.

• Strong work ethic and a growth mindset.