Job Description

• Responsibilities
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Able to manage the team and give an update on leads to respective managers
• Able to handle escalations and pushing for numbers
• 
  


• Requirements and skills
• Experience as a Customer Support Specialist or similar CS role
• Familiarity with our industry is a plus
• Experience using help desk software and remote support tools
• Understanding of how CRM and design systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• Working laptop
• Able to communicate seamlessly in English and Hindi
• Office timings: We work in two shifts
• 8am - 6 pm | 1 hr break
• 1 pm - 10 pm | 1 hr break
• Weekly one off

Company Profile:

Salary: Not disclosed

Industry: IT / Software

Functional Area:

Role Category:

Employment Type:

Keyskills